Complaints Handling Procedure

Karis Solicitors offer clients an extremely efficient and effective service. However, on the rare occasion when a client is unhappy with an aspect of our service which we cannot resolve to your satisfaction, we will refer your matter to our internal complaint’s procedure.

The Legal Ombudsman advises that you initially set out the terms of the complaint to the company in the first instance.  The complaint will be investigated by a senior member of staff who has had no previous dealings with your matter.  The company will provide a full response as soon as possible and in no circumstances later than four weeks after receipt of the complaint.

It is hoped that the complaint will be adequately addressed; however, should you remain dissatisfied you are then entitled to submit a complaint directly to the Legal Ombudsman.  The contact details for the Legal Ombudsman are as follows:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Tel:  0300 555 0333

Minicom:  0300 555 1777

Overseas:  +44 121 245 3050

Email:  enquiries@legalombudsman.org.uk

Please refer to the Legal Ombudsman website for more details.